Policy

Refund Policy

At ReefScape, every aquascape layout is handcrafted from natural, reef-safe materials. Due to the custom and handmade nature of our products, we have a strict refund policy as outlined below.

Lost Packages

We only accept refunds if the package is confirmed lost by the shipping carrier (UPS, USPS, FedEx, etc.).

In the event a shipment is officially declared lost:

You will receive 100% refund in the form of store credit

Store credit is valid for 12 months from the issue date

Store credit is non-transferable and cannot be exchanged for cash

Returns (Within 30 days)

Returns are accepted within 30 days of the delivery date for items that are not lost.

A refund is available with a 20% restocking fee

Customer is responsible for return shipping costs

Item must be:

Returned in original condition

Free of damage, alteration, or use

Refund will be issued after the item is received and inspected

Non-Refundable Conditions

We do not accept refunds or returns for:

Damage caused after delivery

Improper handling or installation

Natural variations in color, shape, or texture of stone

Delays caused by the shipping carrier (unless officially declared lost)

How to Request a Refund

To request a refund or report a lost package, please contact us at: reefscapeusa@gmail.com

Include:

Order number

Photos (if applicable)

Carrier confirmation (for lost packages)